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ChessMentor

Master the game, step by step

Last Updated: September 6, 2026

How Can We Help?

Welcome to ChessMentor Support. ChessMentor runs on your device and we operate no servers of our own, so we don't store your details anywhere. This guide is built to help you troubleshoot, manage your subscription and your data, and answer common questions.

Frequently Asked Questions

How do I reset my progress?

If you'd like to clear your stats, ratings, puzzle-solving history, or lesson streak, open ChessMentor, navigate to the settings page, and scroll down to the bottom. Tap on "Reset all progress" and confirm. This action will permanently erase all local storage progress and cannot be undone.

Does ChessMentor require an active internet connection?

Not for learning or playing. All chess engines, puzzles, board themes, and educational content are packaged directly inside the app, so you can practice anywhere—even in airplane mode. You only need internet access to start or restore a subscription, use Game Center leaderboards, download app updates, or send support emails.

How is my puzzle rating calculated?

ChessMentor uses a Glicko/Elo rating calculation system. When you solve a puzzle correctly, your puzzle rating increases based on the puzzle's difficulty. If you get it wrong, your rating will decrease. We do not track or send these ratings to any external database; they are saved securely on your device.

Are my settings and streak synced across devices?

Currently, because ChessMentor does not require account creation or internet connection, all your Streaks, board options, and puzzle progress are kept locally on the device you are using. They will not sync to another iPhone or iPad.

What does ChessMentor Premium include?

ChessMentor Premium is an optional auto-renewable subscription that unlocks the full lesson curriculum, the complete puzzle library, all computer difficulty levels, and the endgame trainer. It is available monthly or annually, each with a 3-day free trial. The app remains usable without a subscription.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. On your device, open Settings, tap your name at the top, then tap Subscriptions and select ChessMentor to cancel. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. Your Premium access continues until the end of the period you have already paid for.

I already subscribed, but Premium is locked. What do I do?

Open the ChessMentor Premium screen and tap "Restore Purchases", making sure you are signed in with the same Apple Account you used to subscribe. This also applies after reinstalling the app or setting up a new device. If Premium still does not unlock, email us and we will help.

How do I request a refund?

All purchases are processed by Apple, so refunds are handled by Apple under its own policies and we cannot issue them directly. You can request a refund at reportaproblem.apple.com using the Apple Account you purchased with.

Is ChessMentor safe for children?

Yes. ChessMentor contains no ads, no trackers, no sign-ups, and no chat or user-generated content. It is suitable for chess learners of all ages, including children under 13. Parents who want to prevent in-app purchases or turn off the Game Center leaderboard can do so in Screen Time → Content & Privacy Restrictions.

Troubleshooting

If the app is freezing or not responding properly, please try the following standard iOS troubleshooting steps:

  • Swipe up from the bottom of your screen to open the App Switcher, swipe up on ChessMentor to close it, and then reopen the app.
  • Ensure you have the latest version of ChessMentor installed by visiting the App Store and tapping your profile icon to check for pending updates.
  • Restart your iOS device.

Contact Support

If your issue is not resolved by the FAQs above, or if you have any feature suggestions, bugs to report, or general feedback, we would love to hear from you. Please send us an email at:

alice.turcanu91@gmail.com